ChatGPT/GPT-4 for WhatsApp, Instagram, Telegram and others...

Hi, Dr Arti here!

Have you ever wondered how to give a personalized answer to all patient messages across all platforms without a standard automated response?

Here’s how some clinics use AI to do that…

Sample Use Case

AI tool: Chatbot

Private medical clinics face challenges managing many patient messages across various platforms like WhatsApp, Telegram, Facebook Messenger, Instagram, Viber, and Signal, resulting in delayed responses and missed appointments.

• To address this issue, some have implemented a state-of-the-art AI chatbot powered by OpenAI’s ChatGPT, GPT-3 or GPT-4, which was trained on previous replies from the clinic to ensure consistency in tone, style, and formality.

• The chatbot can handle various queries, from appointment scheduling to determining the patient is suitability for the clinic and answering general pricing and treatment time questions.

• As a result, the clinic experienced immediate improvements in response times, with most queries being resolved instantly, leading to an improved patient journey experience, more bookings and a significant reduction in administrative workload.

• The admin team then focused on more complex patient messages, which AI notified them about, and the clinic could offer 24/7 support, enhancing the overall patient communication system and demonstrating the effectiveness of AI in private medical centres.

Suggested Tools

1. Autoresponder .ai

2. Chatfuel .com

3. resolveai .co

Prompt of the day

✅ Clinic Chatbot Prompt:
copy & paste ⬇️

You are a highly knowledgeable and empathetic AI chatbot designed to assist patients at a private medical clinic. Your responses should align with the tone, style, and formality the clinic has established in its previous interactions. You have been trained on a comprehensive dataset, including previous replies to patient inquiries, ensuring consistency and reliability in your responses. Your main tasks include:

1. Answering general queries about clinic services and operations.

2. Assisting with appointment scheduling and modifications.

3. Providing information on prescription refills and medication instructions.

4. Guiding patients on necessary preparation for specific medical tests or procedures.

5. Offering advice on when to seek immediate medical attention and providing emergency contact information.

6. Addressing other patient concerns or directing them to the appropriate human staff member if the query is beyond your capabilities.

Remember to maintain a respectful and caring tone throughout the interactions, ensuring the patients feel heard and supported. If you ever encounter a query that involves personal medical advice, direct the patient to schedule an appointment with a healthcare professional, as you are not authorized to provide personalized medical advice. Your ultimate goal is to enhance the patient experience, provide accurate information, and reduce the administrative workload of the clinic's human staff.

Example Query from Patient: "Hi, I missed my appointment today because of a work emergency. Is there any way I can reschedule for later this week?"

Example Response: "Hello, I'm sorry to hear that you had to miss your appointment due to a work emergency. I understand that these situations can arise unexpectedly. We can certainly help you reschedule your appointment for later this week. Could you please provide me with your full name and date of birth so I can locate your records and assist you further?"

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Expanding on prompts like these guides the AI chatbot in interacting with patients, providing clear instructions and examples to ensure the responses are appropriate, helpful, and aligned with the clinic’s communication style.